SHP’s website is changing. We’ve rebuilt it to make it cleaner, simpler and smarter. The new site is mobile friendly and designed around what residents have told us they want to do.
Whether it’s making a payment, checking your balance or reporting a repair it is now easier to find what you want. You can now request more services online like reporting anti-social behaviour, requesting a parking permit or applying for a mutual exchange.
You can access your account 24/7; it's convenient, easy and will be increasingly personalised. We will also be rolling out webchat and connecting with social media through the new site.
The site design has been informed by customer research, interviews, surveys and workshops as well as feedback from SFTRA and the Sutton Leaseholders Association.