1. Customer Contact and Information
  2. Resident Involvement
  3. Tenancy Management
  4. Home Ownership
  5. Anti-Social Behaviour
  6. Aids and Adaptations
  7. Estate Cleaning
  8. Grounds Maintenance
  9. Day to Day Repairs
  10. Major Repairs and Improvement
  11. Risk and Compliance / Cyclical Maintenance
  12. Allocations and Lettings
  13. Mutual Exchanges
  14. Independent Living
  15. Sutton Connect
  16. Complaints
  17. Governance, Performance and Information

Our Customer Service Standards

This page sets out the standards of service to which we will operate. It covers the full range of housing management services which we deliver on behalf of Sutton Council and its tenants and leaseholders and has been developed in consultation with residents.

 

Read the full list of our service standards: Service Standards Introduction (PDF 239 KB)

These standards will be reviewed periodically to ensure that they remain current and that they reflect best practice within the sector.

On the left-hand side and below are links for more information about the purpose and standards for each team within our organisation.