Plans & Performance
Our long-term plans and key documents can be found here:
Every resident will be asked to take part in a telephone survey at least once within a two year period, giving you the opportunity to tell us how you think we are performing. This is carried out by a company called Acuity.
Our key performance indicators (KPIs) measure how we are doing and how satisfied our residents are.
We also use service performance indicators (SPIs) to manage our day-to-day work and report to the Housing, Economy and Business Committee of London Borough of Sutton.
We benchmark our performance against other housing providers in London and England by submitting data and information to HouseMark.
Want to get more involved in monitoring SHP's performance? Think about joining our Performance Committee.