Repairs and maintenance

Our repairs service is a key part of the SHP New Deal, our new way of working. The deal is all about working together, taking responsibility and building successful communities.

We want you to feel proud of your home, and keeping it in good condition is a joint effort between us, you and the contractors we use to complete repairs.

Lots of repairs around the home are things you can take care of yourself, without having to wait. Check the DIY guides below to get your repair fixed in a matter of minutes and avoid the hassle of making an appointment.

To make these responsibilities clearer, we’ve written the Repairs Guide.

The guide explains what we’ll do, and what you will need to do. It explains how quickly we’ll carry out repairs, and what you can expect from us.

Browse the pages below or read our Responsive Repairs Policy 2021 (PDF, 135KB).