Purpose, Priorities and Vision

Sutton Housing Partnership was set up in 2006 to manage council housing stock on behalf of Sutton Council.

We provide day-to-day housing management services to Sutton Council tenants and leaseholders.

Our purpose

Working together to deliver homes and communities where residents feel happy and secure.
 

Our priorities
  • Being a good landlord that does the simple things well
  • Providing safe homes and promoting successful communities
  • Investing money wisely 
Our vision

A thriving, first choice service provider with a reputation for care, quality and value.
 

Our responsibilities
  • Bring all properties up to the decent homes standard and continue to improve and maintain them as an asset for the future
  • Provide high quality responsive repairs and cyclical maintenance services
  • Invest in and improve estate grounds and the communal areas of flatted blocks
  • Provide excellent tenancy management and leasehold services, and create attractive neighbourhoods where people feel safe and want to live
  • Ensure all customers have access to services and that the diverse needs of tenants and leaseholders are met
  • Promote and maximise the opportunities for customer involvement with service delivery.
     
Our staff values
  • High performing
  • One team
  • Make it happen
  • Excellent customer service