SMS Repairs Service
Sutton Housing Partnership will soon be introducing a repairs SMS messaging service to improve communication to residents about upcoming repair work to their property.
This is a new step in SHP’s repairs process, enhancing its commitment to strengthen communications with residents. This new functionality will ensure that residents are kept up to date from the moment a repair is raised all the way through to completion, including when the operative is on their way.
Tenants can expect the following as part of the SMS repairs messaging service:
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Appointment confirmation: A message upon scheduling the appointment, confirming the details.
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24- Hour Reminder: A friendly reminder sent 24 hours before the scheduled appointment to enable them to plan their day effectively.
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On our way: Notification of when the team is en route to the property so that arrival can be anticipated.
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Work Completion Notice: Once the service or works are completed, notification that regular activities can resume.
The SMS will only be sent to the main tenant. If you are a joint tenant raising the repair, the four SMS’s will be sent to the main tenant on the account.