Planned improvements and major works

Over time we may need to improve or replace things like kitchens, bathrooms, central heating and double glazed windows and doors.

We do this through planned works which can involve a single property or lots of properties. We do this work as necessary, i.e. when a feature is at the end of its life and needs to be replaced.

If your home is due planned improvements we will contact you before we start work. We will explain what we are planning, why we are doing it and ask you for your views. If we can provide options or choices, we will.

We will give you:

• full details of the work we propose to do
• an estimate of how long it will take
• details of the contractor
• emergency phone numbers to contact the contractor during the works.

We will consult with leaseholders in accordance with legal requirements e.g. issuing an S20 notice related to ‘qualifying’ works over £250.

For more detailed information read our  SHP Asset Management Strategy